Refund & Return Policy
At Jaisi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, unworn, unwashed, and in their original condition with tags attached.
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Products showing signs of wear, damage, or alteration will not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
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Sale or discounted items
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Gift cards
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Innerwear or items marked as non-returnable for hygiene reasons
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping charges are non-refundable unless the item is faulty or incorrect.
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange, please contact us before returning the item.
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
How to Request a Return
To start a return, please contact us at:
support@jaisi.com
Include your order number and reason for return.
Contact Us
If you have any questions about our Refund Policy, feel free to contact our support team.
We’re always happy to help.